1. 30-Day Satisfaction Guarantee

We stand behind our products with a 30-day money-back guarantee. If you’re not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a full refund or exchange.

2. Eligible Returns

Returnable Items:

  • Sealed products (booster boxes, unopened packs, sealed collectibles)
  • Board games in original shrink wrap
  • Model kits in unopened condition
  • Accessories in original packaging
  • Items in mint, unused condition

3. Non-Returnable Items

The following items cannot be returned:

  • Opened booster packs or loose cards
  • Used or played trading cards
  • Graded cards (unless defective in grading case)
  • Digital products or redeemed codes
  • Gift cards or store credit
  • Custom or personalized items
  • Items marked “Final Sale” or “Clearance”
  • Products damaged due to customer misuse

4. Free Return Shipping

We make returns easy:

  • All returns ship free – we cover return shipping costs
  • No restocking fees ever
  • Prepaid return labels provided
  • Multiple return options available

5. Refund Process

How refunds work:

  • Refunds issued to original payment method
  • Processing time: 3-7 business days after receipt
  • Email confirmation sent when refund is processed
  • Bank processing may take additional 2-5 days

6. Exchange Policy

  • Direct exchanges available for same product
  • Exchange for different items processed as return and new order
  • Price differences handled accordingly

7. How to Start a Return

Easy return process:

  1. Contact us within 30 days of delivery
  2. Email contact@codexunbound.shop or call +1 (630) 322-0176
  3. Provide order number and reason for return
  4. Receive prepaid return label via email
  5. Pack items securely in original packaging
  6. Drop off at designated carrier location

8. Return Conditions

Items must be returned:

  • In original, unopened condition
  • With all original packaging and accessories
  • Including any promotional items or bonuses
  • With proof of purchase

9. Damaged or Defective Items

For damaged or defective products:

  • Contact us within 48 hours of delivery
  • Provide photos of damage
  • Immediate replacement or refund offered
  • No return shipping required for defective items

10. Return Address

Codexunbound – Returns Department
568 Duvall Ct

Sunnyvale

CA 94087, USA

11. Contact Us

Codexunbound Customer Service
Email: contact@codexunbound.shop
Phone: +1 (650) 262-1003
Hours: Monday-Friday, 9 AM – 6 PM CST